Frequently Asked Questions

Kayu Health is a telehealth platform connecting U.S. adults 18+ with licensed clinicians for personalized peptide and hormone therapy. Prescriptions are filled by accredited compounding pharmacies.

U.S. residents 18+ in states where our partner clinicians and pharmacies are licensed. Eligibility is confirmed during intake.

Tap the chat widget at the bottom-right of any page to start a guided medical intake. A licensed clinician reviews your case before any prescription is issued. If a protocol is appropriate, you'll have a follow-up to discuss it before payment is collected.

Pricing depends on the protocol — full transparency before any payment, never charged until clinician approval. Details on the Pricing page.

Discreet, temperature-controlled shipping from licensed compounding pharmacies directly to your home address.

Two categories, each requiring separate opt-in inside the chat widget: transactional (appointment reminders, prescription status, account notifications) and marketing (offers, program updates). Reply STOP to unsubscribe at any time. Reply HELP for help. Message and data rates may apply. Frequency varies.

Reply STOP to any Kayu Health SMS message, or email chris@kayuhealth.com. You can opt out of marketing messages while keeping transactional messages.

Yes. We use HTTPS, encryption at rest, and HIPAA-compliant infrastructure. SMS opt-in data is never shared with any third parties beyond the aggregators required to deliver the messages.

Email chris@kayuhealth.com or call +1 (917) 673-8998. Refund eligibility depends on whether a prescription has been dispensed; details in our Terms.

Email chris@kayuhealth.com (responses within one business day) or call +1 (917) 673-8998 Monday–Friday, 9 AM – 6 PM Pacific. The chat widget is monitored during business hours and is the fastest way to start an intake.